FAQ

How does it work?
Your meals are prepared fresh and delivered straight to your door. Simply heat and enjoy!

I’ve just placed an order. When will my order arrive?

All orders placed by 11:59PM on Monday will arrive to your door on the following Sunday before 9:00 PM. This delivery window cannot be changed or altered.

If you are not home to receive your delivery then the delivery driver will leave the package in a safe spot at the address you provide us with. If the driver does not feel that there is a safe spot to leave it then the food will be returned to our facility and no refund will be issued.

If a long weekend, or holiday occurs our shipments may be a day later then expected. Check with our customer service staff to confirm.

Order delivery addresses cannot be switched after an order has been placed.

What are your delivery/shipping areas?
Ontario

Do I need to/Can I return the containers?
For sanitary reasons, we do not accept returned containers. All of the containers provided are reusable. If you do not intend to keep them, we encourage you to please recycle.

What if I am allergic or there is something I do not like in the meals?
There is a comment box upon checkout where you are able to leave us detailed information about allegies and food that you don't like. If we can't accommodate, we will let you know.

If you still have questions, please email us at info@functionalfoodco.com